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TFX Support Options 2018

TFX Support Options 2018

At TFX customer service is not an afterthought - it’s the core of how we deliver service to clients. That is why we offer numerous ways to get help - whichever route works best for you.

Website Chat

On any page of you will find a blue envelope icon -

Click it and a chat window with a member of customer support team will come up. We provide live support 18 hours a day, 5 days a week.

If we are not there, leave a message and one of us will reach out to help in a couple of hours.

Please note that the chat is 100% human - we don’t employ bots or Artificial Intelligence.

Call Us

If you are more comfortable calling in, the same support team is here to answer your phone call. We can be reached at our NYC phone number - +1 646 EXPAT US or on the local country number (you can find it here: Contact Us).

Alternatively you can call us for free from the website - click this widget.

Callback Request

If we are not there or busy helping someone else, you could request that a member of customer support calls you back within a few hours. This is done by clicking this button on any page of our site.

Free Intro Consultation

We understand that starting work with a new tax company is daunting. That is why we offer our clients a free introductory phone consultation.

You will have a chance to discuss your situation and how we can help you, what information we'd need to proceed, how our process works, etc.

The service is free - but requires a $50 retainer towards our tax preparation fees.

For full details about this service, please see Free Intro Phone Consultation.

Ines Zemelman, EA
Founder of TFX